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Privacy Notice

Drawtech Services Ltd is a technical drawing services business primarily providing steelwork detailing services to its clients. We must process personal data in the form of general contact information in order to provide these services and in doing so, we act as a data controller.


You may give your personal details to us directly, such as via email or over the telephone or via our website contact form. We must have a legal basis for processing your personal data. For the purposes of providing technical drawing services and related activities, we will only use your personal data in accordance with the terms of the following statement:

 

Website

Cookies & Log Files

This website uses cookies and log files to track user information. Cookies are small amounts of data that are transferred to your web browser by a web server and are stored on your computer’s hard drive. We use cookies to track which page variant a visitor has seen, to track if a visitor has clicked on a page variant, to monitor traffic patterns and to gauge popularity of service options. We will use this information to deliver relevant content and services to you. This also allows us to make sure that visitors see the website they expect to see if they return to the same web URL.

 

Legal bases for processing your data

Legitimate Interests

We believe that we have a legitimate interest in processing your data for the purposes of providing technical drawing services and related activities to you as our client. We believe that this helps us provide you with a more efficient and professional service and that it is in everybody’s interest for us to do so.
To ensure that we can provide you and your organisation with the best possible service we store details of the organisation and its contacts as well as notes of conversations, emails, meetings and previous projects. We believe that this falls within our legitimate interest in providing our drawing services to you.

 

Collection of personal data

We will collect data that will help us ensure that the relationship between our organisations runs as smoothly as possible. This will normally be restricted to name, business address, telephone number and email address of individual contacts.

 

How we collect your personal data

We collect personal data from you in three ways:

Personal data that you give us

To help us provide the best service to you, we receive data as follows:

  • You contact us by phone or email.

  • We contact you by phone or email, either during the normal course of business or as a result of our business development efforts.

  • You submit details via the contact form on our website.

  • You provide us with your business card, either in person or by other means.

Personal data we receive from other sources

We may seek and obtain additional information about you as part of our business development and due diligence processes:

  • From offline and online media.

  • Delegate lists from meetings, events and conferences.

Personal data that we receive automatically

We may automatically collect data about you as a result of you visiting our website and clicking of emails.

 

How we use your personal data

We may use your data for a number of purposes:

Technical Drawing Services

Our primary function is to provide you with technical drawing services and related activities. To enable us to provide these services we will process your data in the following ways:

  • Storing your data so we can contact you in relation to our activities

  • Recording notes of conversations and meetings

  • For targeted marketing campaigns

Marketing Activities

As a matter of course we shall not seek your consent when sending marketing materials to business email addresses. If you wish to opt out of receiving marketing information you can unsubscribe from receiving them at any time.

To help establish, exercise or defend a legal claim

Occasionally we may need to use your data to establish, exercise or defend a legal claim.

 

Who we share your personal data with

We may share your data with a variety of other parties during the course of conducting our business, in a number of ways and for a number of reasons.
They are as follows:

  • Organisations involved with the project.

  • Third parties who may be interested in your products or services.

  • Third party IT companies with whom we are contracted to and have appropriate processing agreements

  • Third party services providers who perform work on our behalf

  • Tax and local authorities to enable us to comply with laws and regulations


How we safeguard your personal data

We take all reasonable steps to ensure that your data is safe and protected from misuse, loss or unauthorised access.
If you suspect that your data has been misused, or has been compromised please contact us immediately at:

privacy@drawtech.co.uk

 

Retention Policy

We always aim to build a good rapport with our clients and invariably undertake repeat business over many years so retaining your contact details for a reasonable time is in everyone’s interest but we will not retain your data longer than we need it. In certain cases we are required to hold your data to comply with tax, legal or regulatory issues. Subject to this, we will delete your data if we haven’t had any relevant contact from you for a ten year period.
For the purposes of this policy, relevant contact means:

  • Communicating with us via email, telephone or mail

  • Registering and logging onto our websites

  • Clicking through from any of our marketing communications


Your rights

Please be aware that you have the following data protection rights:

  • The right to be informed about the personal data that we process on you;

  • The right of access to the personal data that we process on you;

  • The right to rectification of your personal data;

  • The right to erasure of your personal data in certain circumstances;

  • The right to restrict processing of your personal data;

  • The right to data portability in certain circumstances;

  • The right to object to the processing of your personal data that was based on a public or legitimate interest;

  • The right not to be subjected to automated decision making and profiling; and

  • The right to withdraw consent at any time.

You have the right to implement any of the above changes at any time by contacting our Data Controller David Gronow at:

privacy@drawtech.co.uk

 

Complaints or queries

If you wish to complain about this privacy notice or any of the procedures set out within it, please contact our Data Controller, David Gronow at:

privacy@drawtech.co.uk


You also have the right to raise concerns with the Information Commissioner’s Office on 0303 123 1113 or at https://ico.org.uk/concerns/, or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to.


Our contact details:


By post:
Data Controller
Drawtech Services Ltd
55 Eastfield Lane
Ringwood
Hampshire
BH24 1UN

 

By email:
privacy@drawtech.co.uk